Exchange & Return Policy

At London Shopping Mall, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

We offer a 3-Day Exchange & Return Policy, which means you have 3 days after receiving your order to contact us regarding an eligible exchange or return.

Eligibility

To be eligible:

- The item must be unworn, unused, with tags, and in its original packaging.
- A system-generated invoice and proof of purchase must be provided.
- The request must be made within 3 days of receiving the order.

Parcel Receiving & Unboxing

Customers are strongly advised to record a complete unboxing video while opening the parcel.

Please do not accept the parcel from the delivery rider if it appears open, damaged, or tampered with. An unboxing video may be required to verify any issue with the contents.

Customer Exchange

An exchange may be requested for a valid reason approved by our team.

The exchange must be approved before the article is sent back. Articles returned without prior approval may not be accepted.

Returns Due to Our Error

If we send the wrong article, a different article from the one ordered, or any other article incorrectly due to a confirmed packing or fulfillment error on our part, the customer may be eligible for a return after verification.

Once the returned article is received and inspected, an applicable coupon/voucher will be issued for the eligible amount, which can be used as a discount on the customer’s next order.

Damaged or Defective Articles

If you receive a damaged or defective article, please contact us as soon as possible so we can investigate and resolve the issue.

If the issue is confirmed to be our responsibility, it will be handled according to the return process mentioned above.

Non-Exchangeable / Non-Returnable Items

The following are not eligible for exchange or return:

- Customized or tailored products, including stitched or altered items.
- Sale and discounted products.
- Gift cards.
- Products purchased from stores or sellers not affiliated with London Shopping Mall.
- Returns or exchanges due to personal preference or change of mind.
- Returns or exchanges due to color differences or variations.

Color Note: Product color may slightly vary due to photography, lighting conditions, and individual device or screen settings. Such variations will not be considered a valid reason for exchange or return.

Exception: These restrictions do not apply where a confirmed error has been made by London Shopping Mall, such as sending the wrong or incorrect article.

Coupon / Voucher Process

For approved returns due to a confirmed error by London Shopping Mall, the eligible coupon/voucher will be issued after the returned article has been received and verified.

The coupon/voucher can be used on the customer’s next order as a discount. The applicable value and terms will be communicated by our team.

For approved exchanges, any applicable balance from our side may also be issued as a coupon/voucher for future purchases.

How to Request an Exchange or Return

Please contact us:

Email: londonshoppingmall97987@gmail.com
WhatsApp: +92 3291814188

Please provide your order number and details of the issue. Our team will review the request and provide further instructions.

Items returned without prior approval will not be accepted.